Refund policy

Our 30-day promise. If you are not happy with your purchase for any reason, contact us within 30 days of delivery and we will give you a full refund or send a replacement. No arguing, no restocking fee.

How to request one. Email support@vendorapets.com with your order number and a sentence about what went wrong. If the item arrived damaged or incorrect, attach a photo and we will sort it immediately.

Do I have to send it back? In most cases, no. For lower-value items it costs more to ship an item back than it is worth, so we would rather you passed it on to a shelter, a friend, or a neighbour with a dog.

Damaged or wrong items. You will never pay return shipping for our mistake.

Timing. Once your refund is approved, it takes 5-7 business days to appear back on your original payment method. Your bank may add a day or two on top of that.

Cancellations. Email us within 12 hours of placing your order and we can almost always cancel it before it ships.